Our Technical Services
Ecommerce has become a dominant sales channel in most retailers and many B2B companies and it is imperative that your website delivers excellent performance and is always available all day, every day.
eibDIGITAL offers a range strategic and technical services to ensure that your online presence is optimised to support your sales goals.
Whether we are building you a completely new site to a tight deadline or working with you on continuous incremental improvements then eibDIGITAL has the right service offerings for your company.
We work with our customers to really understand their brand, their strategy and online ambitions and to create joint goals for us to successfully work together in partnership. Each of our accounts is managed by an experienced ecommerce professional who is not only in overall control of the day to day service and support tasks, but is there to work with you to achieve your online business goals.
The role of our team of experienced and friendly ecommerce consultants is to help you to grow your online business by:
- understanding your specific requirements and working with you to design the best solution
- applying best practice methods and advising how to improve conversion and average basket value (ABV)
- helping you get the most out of your software platform
- ensuring that your site complies to statutory and industry requirements
We take our support services very seriously
Our service desk is manned by a team of dedicated and highly experienced ecommerce development and infrastructure specialists who know your site inside out. Our service desk is based in Harrogate and backed up by our overseas operations in Pune, India and is therefore always on hand to fully support your website. Our service desk is accessible online or via the phone and our support system is designed to follow the IT Infrastructure Library (ITIL) incident management lifecycle and is configured to ensure that we exceed the agreed Service Level Agreement (SLA) set up between us.
eibDIGITAL has a significant development team able to meet your timescales.
We design and deliver small functional changes, complex system integrations or large developments.
We have a wide range of web development skills but all with a strategic focus on the .NET environment. We offer a number of development strategies depending on your specific project requirements so whether you would like to work to an "agile" approach or a more formal "specify and build" basis, the choice is yours. All our developments are managed formally using the Microsoft Team Foundation Toolset.
We can host and manage all the technical aspects of your website for you!
eibDIGITAL offers a fully managed hosting solution for your website/s, both eibDIGITAL and our hosting centre are PCI compliant. We can also offer you a wide range of managed services to ensure that your site is secure, has an appropriate disaster recovery strategy, is performing to expectations and has capacity well ahead of your growth plans. Our managed services are 24 x7 allowing us to undertake tasks such as hardware and software upgrades etc at the best time to suit you and your business.
You can talk to the eibDIGITAL team today by calling 0845 481 8009 or email web@eibdigital.co.uk
